Many times shared knowledge, among former and existing salespeople, and between management and ground forces, is spotty at best. So the Customer Experience module is designed to connect sales people with the best practices and sales experiences that they can use to be more effective and productive.
The Customer Experience Module contains the following sections:
Prospect Alignment:
This allows customers to catalog historical sales data that is specific to the roles (positions), within the industries and markets that you have sold into. This section allows you to profile these roles and identify what the issues are that they face, why the face them, who else is affected by those issues and why, so salespeople can connect with these people on a whole new level. By understanding this “day in the life” of the prospect empowers salespeople to be able to relate and sell to them more effectively.
Best Practices:
This section provides a unique way for companies to capture, catalog and share the best sales practices that have made them successful with the rest of the team to help reduce ramp-up time for new hires.
Targeted Industries:
This section allows you to profile those industries that you target and sell into the most. You can access and pull in documents or RSS feeds from Internet sites.
Blank Section:
This section is a free form section that can be customized to be whatever you want it to be for your team.
The CIS platform provides detailed analytics to assist sales management in understanding the relationship between performance and the accessibility to sales knowledge. The platform can track the top and bottom users, last login, number of times sales people have accessed the content, most popular content, highest rated content, along with the questions and suggestions submitted. This provides both quantitative and qualitative feedback on the sales support information provided to sales organizations.
